Babies R Us has horrible customer service. Each time I've called them, I'm told I will receive follow-up in 3 to 5 days. The problem is nobody ever follows up. It's like the movie ground hog day! I have not been able to speak with a Manager or someone empowered to resolve my seemingly uncomplicated issues because they disconnect me when transferring me. Will not be shopping there again based on our experience. They have not honoured the baby registry promotion we signed on for, and I am not sure how to get them to respond! Anyone with kids knows how difficult it is to find time to deal with this kind of crappy service. Stay away.