Comcast Customer Service

the worst customer service i have ever experienced in my 52 years on this earth. nothing ever gets resolved.

We should cancel our service to protest poor customer treatment and service. Read a book, Ipad or Kindle or order Net Flix

Absolutely the worst possible customer service. I have tried for three days at different times of the day to order internet services from Comcast. I've waited for as long as 38 minutes, 33 minutes, and 15 minutes depending on what I had to do while I waited. I haven't been able to contact anyone to order the internet because no one ever answered my call. I hear every 45 seconds (recorded announcement) how important my call is but I can plainly see it isn't important at all. Sorry, but if I have this experience trying to be a new customer what will it be like once I have Comcast and have a problem? Apparently many customers have a lot of difficulty with customer (non) service. I'm going directly to the local Comcast office as I can drive there and back before ever reaching someone on the phone.

Worst customer service ever! Still waiting for a call back because the wait time on the phone was over an hour! No phone all 4 hours now, I called and waited 45mins only to be put on hold and I was promptly cut off! VERY POOR!

Company is just brutal, seems impossible to get anyone on the phone who a) knows what they are doing and b) is easy to understand.

They know their customers don't have many choices, overcharge for limited services and they can't even have the correct hours on their website for their offices. Showed up at the Eatontown office at 8:30 this morning, only to see a sign on the door showing regular office hours as 10:00 to 7.

I have been trying over an hour to order service in West Palm Beach, FL. I have been sent 5 different places and have still not been connected to West Palm, I give up!

Trying to resolve same problem for 2 years no cable been switch around for customer service to tech to customer service. No help can no even sent bills to current address. Most of the time they put you on hold for hours and are surprise when you are still there. I have no cable tv service! One person tells you one thing the next says that is wrong and they say something else anything less than no stars

I attempted to get a cable and internet service problem resolved for a handicapped person who uses the internet service for his ony means of communications (video sign language relay). Comcast failed to respond for two scheduled appointments over a 72 hour period leaving this person with no ability to communicate with anyone in the event of an emergency. I personally spent a total of 4 hours and twenty minutes over the course of two days on the phone with Comcast Reps who did not resolve the simple issue of scheduling a technician to respond to the residence. If you want a real experience in frustration...try asking to speak with a supervisor. The attitude and lack of response was SHAMEFULL.

Obviously, writing negative comments does nothing other than allowing customers to vent, like me. The oil companies have nothing over comcast!!! Can you say monopoly?

I had similar experiences as below. i found the best way to finally get things resolved is to say you will take the survey 30 minutes after you end your call. Then you get to vent at the end of survey and i got calls back and resolutions within 24 hours.

Absolutely the worst customer service experience I have EVER experienced anywhere in my entire life. I called to complain about a billing issue,got a robot for the first 10 minutes, then was told by the robot they had a high call volume and had to wait another 10 minutes, then I finally got a rep who told me I was past due on my bill when I had in fact paid it online and hour ago. Then the person asked to verify my identity, gave her the last 4 digits of my SS number and she said it was incorrect!! I have the same SS number for 50 plus years and she said that's not the one on record! Can't stand the rude folks at Comcast and will try to terminate my service at Comcast as soon as possible. One other thing, they said to verify my identity I would have to go to one of their offices so they won't terminate my service until I prove who I am - all this calling them on MY COMCAST telephone line!!!!

I've been calling about a billing question and they're not answering. The automated voice estimates the hold time at 4 or 6 minutes, but I've gone over 50 minutes without an answer.

Contacted Comcast regarding refund check going to old address. Comcast placed a stop on the check and didn't tell me. When check deposited a stop was on it and it cost me a $15 stop fee. Called again and asked for another refund and the stop fee. Received a second refund check without the stop fee. Called Comcast twice and phone Customer Service said had to go to a Service Center to proved I paid the $15 stop pay fee. Went to said Service Center and they said couldn't help because that sort of thing is handled over the phone. Do not recommend Comcast for Customer Service results and taking my wife and I for the $15 stop fee they caused.

I was on the phone for over an hour and asked to speak with a supervisor. After hearing music for 10 minutes, the phone actually rang and rang and rang - after 15 minutes I hang up. This all because Comcast screwed up a billing address. I called two nights earlier had good service, the guy tonight could not find my account that the guy two nights ago found immediately.

I have had Comcast for over twenty years, after this experience I am seriously thinking about pulling the plug out of principle.

I've called multiple times for multiple problems and every time I've had to hold for lengthy periods of time. When I do get an answer they never seem to be able to help me and put me on hold again to talk to someone else. I never come away from these experiences feeling like my questions are answered and my problems solved. When I'm told they will be, most times in reality they're not. Comcast "customer service" is a frustrating, annoying, joke. NEVER AGAIN. I'm out!

I just wrote a review and when I hit submit- it disappeared. The review contained no foul or inappropiate comments. SO lets try again. Like others my expreince with customer service and service calls have been very poor. Techs as well as reps. .don't have a clue- it sounds like they are reading from a book- they repeat themselves like robots and worst of all they do not attempt to solve your problem. They simply repeat" I am sorry mamann(sp) I will try and solve your problem. If you ask to speak to a supervisor within a minute or two you are disconnected.

I could go on and on- but I know many of you have similiar stories-

I finally went to DIrect TV- at least I have a REAL person and not some robot- and service is reasonably priced, good customer service.

Impossible to reach, no local numbers, now just drove to center to get new cable modem and the center's been closed (Branford, CT), even though it's still listed on the web site, sent 15 miles the other way.

NO LOCAL PHO. NOS.; usually a foreign country. When my husband died, phone, thus cable, in his name. All other services transferred by phone or mail--credit cards, banks, pensions, insurance--but NOT COMCAST. Widow cannot make ANY changes until appear IN PERSON to prove his death and her connection. Nearby office not available by phone; gave me location 150 miles from here. When a friend directed me to office 10 miles from here, rep was extremely curt. I HATE COMCAST and would choose other provider if available!!

We have been sent into a collection agency for equipment that we returned to your Bridgeport office in July! We are very upset, and are requesting a investigation! The boxes are scanned; therefore, we want the boxes checked to verify we returned the merchandise! This is the second time this has happened to us, and we are considering legal action!