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Yesterday,I went by the store and I was waiting on my other half in the front to grab a barbacue sauce that we forgot to grab that was a freebie on a combo loco. So I waited up by the self checkout until he returned. Meanwhile,A little boy about the age of 9 was lost and asked one of your employes by the name of Phillip that was working at #5 during peak busy hours.I have to say I was beyond impressed by his professionalism and caring nature for the situation. He was VERY efficient,polite,caring & acted so quickly on the matter.He stopped very quickly and walked the boy over to have a seat at the bank area in the front,told him "Dont worry were going to find your mother don't be afraid,everything is going to be alright.Dont be scared,your safe now and everything is going to be ok. Dont be scared.I am going to help you find your mom right now." Phillip got on to the mic and called for the boys mother and he was able to get back to checking out customers with a smile & true grace.Until a young lady went over to claim the boy. Phillip was able to make sure that the child was being returned properly & keep working like a pro. I was very impressed he deserves a metal,a pat on the back,promotion or a raise. You can tell that a employee like him is not easy to come by,he has the gift of clarity & vision.He handles stressful situations with a smile.I just wanted to share what I witnessed with you as a spectator & a customer at Thousand Oaks. -Yvette