Labcorp Customer Service

Labcorp Customer Service Phone Number

Phone Number:1 (800) 845-6167

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Average Customer Rating

Score 1.8
Website: Labcorp Website

Labcorp Customer Service Hours

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Reviews For Labcorp Customer Service (24)

great help from Angela in delaware office

Angela went out of her way to help and did resolve the issue i have been struggling with today (get results from lab) However, reaching her was a major ordeal. The lab office (324 14th st NY 10014) never picked up the call. i tried 3 times. the when calling customer services i was passed around with no resolution and finally to Angela who listened and did all was necessary to help.

-by (Jan. 28, 2014)
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No Problems

I recently had lab work done at Labcorp's Mount Laurel, NJ location and I have to say my experience was very positive. I had made an appointment and was actually taken early (even though) there were others there who did not have appointments. After the fact, I called to request a copy of the results: had no problems getting to a customer service rep who took care of my request in a matter of minutes. I will definitely go back there any time I need lab work done.

-by (Dec. 10, 2013)
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none

It is sad that all numbers you call for information on certain test cannot reach a customer service. I spent half a day and was not every able to speak for anyone, therefore I decided to go to Quest that have live people to talk to you and answer any question.

-by (Dec. 9, 2013)
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scared to go

I have to go to labcorp because of my insurance. After reading the reviews I am scared to. First strike I found a location but it doesn't say the hours. This is in DC so lord knows they will be late. The thing with not wearing gloves...anyone that approaches me without gloves will be told to put them on. That is a basic. Aren't these places reviewed for accreditation by someone??

-by (Sep. 5, 2013)
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Not a happy customer

Made an appt. for a fasting lab on a Sat. At 1000. Arrived on time but was not called for another 25 min. only to be told that they close at 12 noon and will not be able to perform the 3 hr GTT. But I ' m welcome to come back during a weekday. Making an appt. don't mean anything bec. apparently, no one looks at it anyway. I suggest that the company post their hrs. of operation on the website and inform customers if they are not able to do a test due to time constraints. It was a waste of a perfectly nice morning. Grrrrrrr...

-by (Aug. 11, 2013)
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Poor Customer Service

I recently had STAT blood work done in the Riverhead Offfice.It took a day and a half and several phone calls (waiting long periods on hold) just to get my results. Very poor customer service.Mary Hanlon

-by (Aug. 2, 2013)
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Communication blackout!

Attempting to reach any of the local branches with absolutely no success.Reaching a recording that says office is closed, when it is clearly during their listed office hours! Wanting to have a doctor's office be able to place an order for followup labs needed for a doc appt this week. If I have this much trouble reaching someone, how will my doctor's office be able to get through! Am not confident, at all, that I will be able to get these labs ordered in a timely manner. No one is HOME!!!

I should mention, however, that this had not been my experience prior to today. Apparently, something has changed with their answering program.

-by (Jul. 9, 2013)
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Bruises and more

On Friday, July 5, 2013 I went to Labcorp for blood work. I young woman who took my blood did not wear gloves, did not clean off the skin where she inserted the needle. Besides this, I have huge blue and black bruises on my arm. I look like a junky. This is the second time, I walked away with bruises from this lab. Also, several weeks ago, I witnessed two employees arguing with each other in front of us. What is with this place? I would not recommend them to anyone.

-by (Jul. 9, 2013)
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Bruises and more

On Friday, July 5, 2013 I went to Labcorp for blood work. I young woman who took my blood did not wear gloves, did not clean off the skin where she inserted the needle. Besides this, I have huge blue and black bruises on my arm. I look like a junky. This is the second time, I walked away with bruises from this lab. Also, several weeks ago, I witnessed two employees arguing with each other in front of us. What is with this place? I would not recommend them to anyone.

-by (Jul. 9, 2013)
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Great friendly people

Just got out the lab in Lakewood ca. Their we're real busy, but the had a great team work . But they may need help in the rush hours ... Over wall great job ..

-by (Jun. 21, 2013)
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Labcrop

LabCorp is a very stable company with a constant eye to the future. There are lots of areas with good growth potential. Love them they had me in and out.

-by (Jun. 13, 2013)
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Mrs.

i just have to agree with allof the comments i read today. i have tried to talk with a human bing, live human being, but i gues that was in the good old days. i am being charge z fee for a specimen , which i do not owe. they say i signe some kind of form, which made my insurance company not pay. i did not sign this so called form and i do not feel i owe this amount. i sent the letter from lab corp. back explaing again that i dod not owe this.. it just does not seem fair that you can't explain something to a real live person and get some type of answer to your problem. the world is bad enough as it is, we don't need anything extra to make it worse.

thank uou for listening, or reading.

sincerely, gjr

-by (Jun. 11, 2013)
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Ms.

Whether calling the Customer Service Number or the direct number at a location, I was recently unable to get through to ask a question about preparing for a test. Given the money charged for tests, and that I am a steady customer, and that I was calling in mid afternoon, I consider not being able to get advice on the phone extremely poor customer service.

-by (Apr. 23, 2013)
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customer Service

I work in a doctors office and sent a pt for STAT labs .It was not my choice for the lab but it was convenient for her.I was on hold waitng Far too long (> 20 mins). I never got results in asatisfactory time. This result was to determine if the patient could have her surgery the next day. Poor , poor service.I would not recommend this lab to anyone!

-by (Feb. 25, 2013)
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customer Service

I work in a doctors office and sent a pt for STAT labs .It was not my choice for the lab but it was convenient for her.I was on hold waitng Far too long (> 20 mins). I never got results in asatisfactory time. This result was to determine if the patient could have her surgery the next day. Poor , poor service.I would not recommend this lab to anyone!

-by (Feb. 25, 2013)
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What customer service?

I called "customer service" to get an answer to a question about the fasting time for a particular test. The "run-around" I had to go through just to get in the waiting line to talk to someone was pathetic. The first question was what is my eight digit billing number. Obviously the only reason "THEY" think anyone calls is about a billing problem! Get a grip. There's more to life than billing problems. How about helping us stay alive!

By the way, our local Frederick, Maryland Labcorp people are AWESOME at taking blood (almost) without you knowing it!

If only customer service was that good...

-by (Feb. 14, 2013)
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ms

Tried to make an appointment on line. spent 30 trying. No success!!! I gave up and had to wait to the following day to make an appointment by phone as the offices were closed by 4:oopm

-by (Feb. 12, 2013)
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No communication at all

Try the find phone number to labcorp in Woodbridge nj in progress st the phone number provide in the web site is disconnected ,

-by (Feb. 9, 2013)
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Clean Catch

LabCore: 545 John Knox rd. Tallahassee, Florida NO sign up for clean catch. Not consistent in handing out towelettes. I actually had to ask for one after talking to my doctor's office. I was subjected to two unnecessary trips back for urine tests. Had to purchase and take medication I didn't need and am being charged for those two test. Four months later I go back and guess what I was questioning myself, but again the girl at the desk didn't offer me a towelette and I went ballistic. All I got was the towelette I should have been given in the first place. I'm angry / very angry!!

-by (Jan. 9, 2013)
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Awful Service!!

I arrived at LabCorp at 2100 Gervais Street, Columbia SC at 4:35 a quoted by the "receptionist". I was told that the office was closed as she pointed to a taped piece of paper on the door indicating the office hours had changed from 5:00 to 4:30 pm. She DID NOT offer any further assistance at all but proceeded to sign in a caucasian gentleman that had just come in the door before me. The man was literally just signing in!!! I insisted on information on any other clinic that stayed open later since it was obvious that I wasn't going to get any service there. The "receptionist" gave me a sheet of information for all six of the Colulmbia LabCorps. I was told to go to the Highland Center office because they stayed open until 5:00pm. In traffic, this is a good thirty minute drive! I arrived there ten minutes til 5:00 only to find it already closed. I knocked on the door until someone answered. I informed them that I was sent by the Gervais Street location. The woman proceeded to tell me that ALL locations are well informed that ALL locations are close at 4:30. Since LabCorp has a corporate contract with the company for which I needed lab work done, much better service should be rendered to their clients, not customers but clients!!

-by (Jan. 2, 2013)
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