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Whether calling the Customer Service Number or the direct number at a location, I was recently unable to get through to ask a question about preparing for a test. Given the money charged for tests, and that I am a steady customer, and that I was calling in mid afternoon, I consider not being able to get advice on the phone extremely poor customer service.
I work in a doctors office and sent a pt for STAT labs .It was not my choice for the lab but it was convenient for her.I was on hold waitng Far too long (> 20 mins). I never got results in asatisfactory time. This result was to determine if the patient could have her surgery the next day. Poor , poor service.I would not recommend this lab to anyone!
I work in a doctors office and sent a pt for STAT labs .It was not my choice for the lab but it was convenient for her.I was on hold waitng Far too long (> 20 mins). I never got results in asatisfactory time. This result was to determine if the patient could have her surgery the next day. Poor , poor service.I would not recommend this lab to anyone!
I called "customer service" to get an answer to a question about the fasting time for a particular test. The "run-around" I had to go through just to get in the waiting line to talk to someone was pathetic. The first question was what is my eight digit billing number. Obviously the only reason "THEY" think anyone calls is about a billing problem! Get a grip. There's more to life than billing problems. How about helping us stay alive!
By the way, our local Frederick, Maryland Labcorp people are AWESOME at taking blood (almost) without you knowing it!
If only customer service was that good...
Tried to make an appointment on line. spent 30 trying. No success!!! I gave up and had to wait to the following day to make an appointment by phone as the offices were closed by 4:oopm
Try the find phone number to labcorp in Woodbridge nj in progress st the phone number provide in the web site is disconnected ,
LabCore: 545 John Knox rd. Tallahassee, Florida NO sign up for clean catch. Not consistent in handing out towelettes. I actually had to ask for one after talking to my doctor's office. I was subjected to two unnecessary trips back for urine tests. Had to purchase and take medication I didn't need and am being charged for those two test. Four months later I go back and guess what I was questioning myself, but again the girl at the desk didn't offer me a towelette and I went ballistic. All I got was the towelette I should have been given in the first place. I'm angry / very angry!!
I arrived at LabCorp at 2100 Gervais Street, Columbia SC at 4:35 a quoted by the "receptionist". I was told that the office was closed as she pointed to a taped piece of paper on the door indicating the office hours had changed from 5:00 to 4:30 pm. She DID NOT offer any further assistance at all but proceeded to sign in a caucasian gentleman that had just come in the door before me. The man was literally just signing in!!! I insisted on information on any other clinic that stayed open later since it was obvious that I wasn't going to get any service there. The "receptionist" gave me a sheet of information for all six of the Colulmbia LabCorps. I was told to go to the Highland Center office because they stayed open until 5:00pm. In traffic, this is a good thirty minute drive! I arrived there ten minutes til 5:00 only to find it already closed. I knocked on the door until someone answered. I informed them that I was sent by the Gervais Street location. The woman proceeded to tell me that ALL locations are well informed that ALL locations are close at 4:30. Since LabCorp has a corporate contract with the company for which I needed lab work done, much better service should be rendered to their clients, not customers but clients!!
My insurance requires me to use Labcorp and my experience has been poor. I called the Annapolis office today to get clarification for a specimen kit that had instructions that were confusing - the instructions did not match the kit contents and some of the instructions that came with the contents. The woman who answered my call explained what I should do but when I expressed frustration that her instructions were different than what was in the kit, she was rude and curt with me. Customer service? Not acceptable. And who will follow up with the issue of handing out kits with incorrect instructions?
I spent an hour trying to get to talk with someone about my standing order. The phone would ring and ring - then it would hang up on me. I tried to call my local LabCorp and just a recorded message. If my insurance took any other lab I would change immediately.